Quick Service and Dine-In Restaurants

Sinclair has proven experience in providing effective customer research for national and regional chains as well as independent dine-in and quick-serve/fast food restaurants, helping management improve and maintain their customer service, customer loyalty programs, and product promotions.

We will evaluate all of the different components of your service standards and pinpoint the areas that need further improvement. We not only provide you insightful data to improve performance, but also provide customer satisfaction surveys and social media monitoring to identify your customers' key drivers of satisfaction to help align your operations to your customers' expectations. Our services are tailored for all types of restaurant operations:

Assess operational performance in areas such as customer service, plan-o-gram and set compliance, stand checkout

Automatically deliver performance-based training or rewards at the restaurant level

Capture key item pricing of your competitors

Encourage consistent messaging and living the brand through your employees

Ensure the effective launch of new menu items and marketing promotions across all of your locations

Ensure your associates are consistently up-selling and cross-selling products at the point of sale

Ensure your associates are consistently up-selling and cross-selling products at the point of sale

Ensure FDA compliance

Ensure alcohol and tobacco compliance

Establish priorities for improvement that best leverages what you know about your customer and will generate the highest returns

Gain a deeper understanding of your customers' attitudes and perceptions on menu item selection, food quality, wait time, and overall satisfaction

Gain more control in reducing shrinkage

Highlight your top performing locations, and establish performance benchmarks

Identify your customers' key drivers of satisfaction

Learn what engages your customers in the last ten feet of their experience

Track performance down to each individual location and employee

Uncover additional revenue opportunities

Restaurant Types Include

Fine Dining

Casual Dining

Family-Theme Dining

Fast Food


Food Trucks

Discover What Sinclair Can Do For Your Business.