NetReports®: Proprietary Reporting for Effective Change Management

NetReports® delivers customer service and customer satisfaction data in real-time available 24/7. You have access to an array of intuitive tools your management team can use to access service and satisfaction key performance indicators quickly and easily.

NetReports® allows users to customize content to meet individual needs

NetReports® is both visual and intuitive, allowing users to drill down to underlying support measures to provide each user the power and flexibility to review exactly what they need:

Executive overviews to unit-level reports with quantifiable analytics and easy-to-use reporting tools.

Top-level report summaries can be viewed in the customizable overview dashboard.

The query and filter features allow users to quickly view any level of reporting detail down to individual store reports, shopper comments, customers' survey comments and even audio recordings for customer satisfaction programs using Interactive Voice Response (IVR).

You have full control over your management personnel's access privileges, allowing them to view the assessment results most pertinent to their areas of responsibility.

We compile, quality check, and transmit data online through Sinclair's secure servers within hours of data collection.

NetReports® Includes:

Action Plan Tracking

Advanced Analytics

Controlled Access Levels

Cross Tab Report

Custom Category Reports

Customer Call-Back Tracking

Customizable Dashboards

Customized Email Reports


Individual Response Report

Individual Shop Reports

Multiple Graphical and Tabular Views

Multivariate Analysis

Performance Ranking Report

Pull Data from Multiple Sources Including OLAP Cubes

Reports Can Be Exported to PDF, JPEG, PNG, SVG, and CSV

Text Mining with Analytics

Top Box / Bottom Box Comparison Report

Trend Reports

Triggered Alerts

Video Mystery Shop Playback & Download

Voice Of The Customer, Audio Surveys

Discover What Sinclair Can Do For Your Business.