Grocery & Retail Stores

Sinclair has proven experience in providing effective customer research for national and regional chains as well as independent stores, helping management improve and maintain their customer service, customer loyalty programs, and product promotions.

We will evaluate all of the different components of your service standards and pinpoint the areas that need further improvement. We not only provide you insightful data to improve performance, but also provide customer satisfaction surveys and social media monitoring to identify your customers' key drivers of satisfaction to help align your operations to your customers' expectations. Our services are tailored for all types of store operations:

Assess operational performance in areas such as customer service, plan-o-gram and set compliance, stand checkout

Automatically deliver performance-based training or rewards at the store level

Capture key item pricing of your competitors

Encourage consistent messaging and living the brand through your employees

Ensure proper merchandising execution, including product stocking and pricing

Ensure the effective launch of new products and marketing promotions across all of your locations

Ensure your associates are consistently up-selling and cross-selling products at the point of sale

Ensure FDA compliance

Ensure alcohol and tobacco compliance

Establish priorities for improvement that best leverages what you know about your customer and will generate the highest returns

Gain a deeper understanding of your customers' attitudes and perceptions of product selection, product quality, wait time, and overall satisfaction

Gain more control in reducing shrinkage

Highlight your top-performing locations, and establish performance benchmarks

Identify your customers' key drivers of satisfaction

Learn what engages your customers in the last ten feet of their experience

Track performance down to each individual store and employee

Uncover additional revenue opportunities

Store Types Include

Grocery Stores

Bakeries and Donut Shops

Fresh Markets

Deli and Meat Markets

Retail Clothing Stores

Retail Furniture Stores

Sporting Goods Stores

Home Improvement Stores

Specialty Product Stores

Discover What Sinclair Can Do For Your Business.