As the country reopens for business, a significant portion of the population have serious reservations about putting themselves at risk. Social Media is replete with consumers attempting to shame any business they feel is not enforcing safe protocols. Pictures posted with unfavorable narratives can lead to inaccurate perceptions about your business. Each company must incorporate new operations protocol that demonstrates compliance and concern for both customers and employees.
In addition to CDC Guidelines, states are enforcing a number of new COVID-related health and operating guidelines specific to Restaurants, Retailers and dozens of other business categories. Both employees and your store environment have new protocols that must be adhered to. Our compliance shops offer objective, third-party metrics to assess and establish store-level compliance.
Sinclair Customer Metrics uses their national network of qualified mystery shoppers to help companies monitor compliance. We have the skill to quickly educate and deploy shoppers to assess specific compliance protocols for your business.
Sinclair Customer Metrics is here to help keep your business network compliant and provide data to support your assurance of safety to the public. Let's get a plan in place to ensure your business is a shining example of safe health practices.
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NetReports® is Sinclair's proprietary online reporting system that comes with every Sinclair customer satisfaction program.
View all your customer satisfaction and mystery shopping data in your own customized reporting website available 24/7. Learn More >
NetReports® has the depth and flexibility to provide each user exactly what they need, from executive overviews to unit-level reports with all the latest analytics and reporting tools.
With NetReports® you get what other third party reporting services charge extra for. Moreover, if there is any custom reporting our NetReports® does not currently provide it's likely we can create it for you at no extra charge.
NetReports' e-Coach™ automatically delivers store-level training to locations performing below standards. e-Coach™ delivers alerts through email and/or reports to managers and specific store employees that directs them to customized training modules. Training is online and can be augmented with photos and video. Verification, status reports and tracking is provided to management for follow-up.