Since 1987, Sinclair has provided effective customer research to some of the biggest names in national and regional retail chains helping them reach their goals for improving and maintaining their customer service and customer loyalty.
Let us put our deep understanding of the retail industry to work for you and help you avoid costly mistakes. We understand the unique and increasing challenges retail store managers face in meeting their customers' expectations while keeping store operations within budget. Moreover, in this age of social media where word-of-mouth is king, we understand the lasting impact just one bad customer experience can have on same-store sales and frequency of visits.
Unlike some service providers, we do not believe one type of measurement program or one methodology is best for all companies; this is why we offer various qualitative and quantitative research services. We not only provide you the insightful information you need to improve performance, we can also provide customer satisfaction surveys and social media monitoring to identify your customers' key drivers of satisfaction and help you align your operations with your customers' expectations - even if your service scores have topped-out.
We will evaluate the different components of your service standards and pinpoint the areas that need further improvement. This can be done through a Sinclair mystery shopping program using our proprietary DiMetric® Scoring or through a combination of mystery shopping and customer satisfaction programs.
Whether it is a customer satisfaction program, mystery shopping, or a combination of programs you can be sure your Sinclair program is the most appropriate for your research needs and will fit your budget.
Being in the service measurement business, we hold ourselves to the same high standards of service that we measure for our clients. If a mystery shop is deemed invalid, we will provide the client with another mystery shop as soon as possible at no additional charge. All expenses must be paid by the client such as reimbursable shopper fees. Contact one of our measurement consultants for more details.
If you'd like to hear more about the services we can provide your company, please call to speak with one of our Measurement Consultants: (800) 600-3871 or email us: firstname.lastname@example.org
Whether you are an experienced analyst drilling deep into the data, or you are just getting started and need a quick summary report, in minutes with NetReports® you will become a master at generating reports and insightful analysis. Learn More >
Unlike other reporting sites, NetReports® does not limit hierarchical views and provides a full complement of reporting tools, widgets and customization options.
NetReports® has the depth and flexibility to provide each user exactly what they need, from executive overviews to unit-level reports with easy to use analytics and reporting tools.
NetReports® is available through your web browser 24/7 and updated in near real-time. In addition to accessing reports via web, they can be exported to PDF, JPEG, PNG, SVG, and CSV formats, and be e-mailed.
Triggers can be set to activate upon predetermined criteria, any number of actions including our proprietary employee-training tool, e-CoachTM
With NetReports® you get what other third party reporting services charge extra for. Moreover, if there is a custom report our NetReports® does not currently provide it's likely we can create it for you at no extra charge.
NetReports® e-Coach™ automatically delivers store-level training to locations performing below standards. NR e-Coach® delivers alerts through email and/or reports to managers and specific store employees that directs them to customized training modules. Training is online and can be augmented with photos and video. Verification, status reports and tracking is provided to management for follow-up.