Advanced Analytics provides unique reporting capabilities within the NetReports® 5 (NR5) reporting environment. In simple terms, it is a reporting application within a reporting application. As robust and comprehensive as NR5 is, its primary purpose is to deliver collected customer service and customer satisfaction data to various levels of a client's organization for quick access, review, and action. Experience has taught us that as comprehensive a reporting application might be, there are always ad-hoc reporting opportunities. Learn More >

The addition of Advanced Analytics to NR5 provides a framework for comprehensive ad-hoc reporting delivery, enabling Sinclair analysts a means of quickly satisfying most conceivable special reporting requests. What's exciting and different is that reports created within the Advanced Analytics framework are updated automatically as new data is collected - just as standard reports in the NR5 core application are. Therefore, ad-hoc reports created to fulfill special requests deliver ongoing value without having to be updated manually.

Advanced Analytics Reporting Capability Can Be Used To:

  • Uncover links and relationships between customer service and customer satisfaction data that we collect and the client's internal business metrics, i.e. sales number, turnover, staffing, promotions, and other key metrics that can add context to the customer data.
  • Can connect to just about any data source, including OLAP cubes
  • Provide comprehensive multivariate analyses. Uncovering changes in the data as factor of continuous data variables such as time or customer traffic.
  • Introduces new ways of visually experiencing your customer data
  • Provides an environment for rapid ad-hoc report development

Visualize your data like never before with a multitude of graphs, charts, and map options that help identify best performing locations, reveal customer satisfaction correlation, and show satisfaction trends with predictive analysis.

You're In Control With NetReports®

Whether you are an experienced analyst drilling deep into the data, or you are just getting started and need a quick summary report, in minutes with NetReports® you will become a master at generating reports and insightful analysis. Learn More >

Unlike other reporting sites, NetReports® does not limit hierarchical views and provides a full complement of reporting tools, widgets and customization options.

NetReports® has the depth and flexibility to provide each user exactly what they need, from executive overviews to unit-level reports with easy to use analytics and reporting tools.NetReports® is available through your web browser 24/7 and updated in near real-time. In addition to accessing reports via web, they can be exported to PDF, JPEG, PNG, SVG, and CSV formats, and be e-mailed.

Triggers can be set to activate upon predetermined criteria and/or any number of actions including our proprietary employee training tool, NR e-Coach™

With NetReports® you get what other third party reporting services charge extra for. Moreover, if there is a custom report our NetReports® does not currently provide it's likely we can create it for you at no extra charge.

A Few Features of NetReports®:
  • Action Plan Tracking
  • Action Triggers
  • Advanced Analytics
  • Controlled Access Levels
  • Cross Tab Report
  • Custom Category Reports
  • Customer Call-Back Tracking
  • Customizable Dashboards
  • Customizable Skins and Menu System
  • GeoMaps
  • Individual Response Report
  • Individual Shop Reports
  • Multiple Graphical and Tabular Views
  • Multivariate Analysis
  • Performance Ranking Report
  • Pull Data from Multiple Sources Including OLAP Cubes
  • Reports Can Be Exported to PDF, JPEG, PNG, SVG, and CSV
  • Social Media Monitoring with Sentiment Tracking
  • Text Mining with Analytics
  • Top Box / Bottom Box Comparison Report
  • Trend Reports
  • Triggered Alerts
  • Video Mystery Shop Playback & Download
  • Voice Of The Customer, Audio Surveys