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Executive level
summaries
Cutomizable views
Easy drill down to
unit level capability
Advanced query and
filtering capability
Controlled multi-user
access levels
Color coded tracking
of viewed reports
Action Triggers
Action plan tracking
Customer call-back
tracking
Voice of the Customer
audio survey recording
Performance
ranking reports
Performance
trend reports
Multiple charts
and graphs
DiMetric® score
reports available
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| NetReports® Delivers Your Customer Service and Customer Satisfaction Data in a Customizable, Easy to Understand Format |
NetReports® is our exclusive on-line reporting tool that provides your organization its own reporting web site with comprehensive presentation and analysis of its customer service and customer satisfaction data updated in real-time, and available 24/7. Through your customized NetReports® web site, you have an array of intuitive tools your management team can use to access needed information quickly and easily. NetReports® provides concise detail about your customer service and customer satisfaction programs through customizable reports, pinpointing which areas are working well and other areas that need improvement.
NetReports® Delivers Executive Level
Views, Down to Unit Level Views
Top level report summaries can be viewed in the customizable overview dashboard. The query and filter features allow users to quickly view any level of reporting detail down to individual store reports, shopper comments, customers' survey comments and even audio recordings for customer satisfaction programs using IVR. You control the access to your NetReports® web site and set up the level of reporting available to each user. All management levels of your organization can access the assessment results most pertinent to their areas of responsibility.
Export to MS Office® Documents, PDFs, Print,
or Send Reports via Email. It’s all Here
Reports can be emailed, exported to PDF and MS Office documents, reports can also be printed directly from NetReports®. NetReports® comes with our customer service measurement (mystery shopping) programs, as well as our customer satisfaction and loyalty programs.
Ad hoc reports are available upon request.
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NetReports® delivers your entire
customer measurement data in one
easy to use, online reporting system. |
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NetReports® provides your DiMetric®
excellence scores together with your
compliance scores conveniently,
side by side, on your customized
executive view dashboard.
Learn More About DiMetric® Scoring>> |
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For more information or to view an on-line presentation 
