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| DiMetric® Scoring can provide up to SIX TIMES the information of a conventional Mystery Shopping program. |
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Are your customer
service scores
high but your customer satisfaction
scores low?
DiMetric® Scoring can reveal previously unseen opportunities for service improvement.
Do your stores all meet their service standards and do any of them exceed those standards?
DiMetric® Scoring can differentiate stores that continually exceed company standards from stores that simply comply with them.
Is there a particular area of service that
is critical for your customers’ satisfaction?
DiMetric® Scoring enables you to ceate and track action items to improve service quality based on a more precise picture of what your customers experienced. |
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| DiMetric® Scoring Adds New Depth to Mystery Shopping |
Many businesses use a mystery shopping program because they want to provide excellent service. Yet, the typical questionnaire with objective YES / NO questions provides compliance measurement - showing whether a requirement has been met but it does NOT provide excellence measurement - how well a requirement was performed.
DiMetric® Scoring Provides Two Categories of Measurement:
Compliance Measurement - Whether a requirement has been met
Excellence Measurement - How well a requirement was performed |
DiMetric® Scoring methodology delivers the additional information organizations need to take their service to the next level. DiMetric® Scoring returns up to six times more information to illustrate the difference between a store performing at a minimum standard and one that is better, excellent, or outstanding.
DiMetric® Scoring does not replace the objective measure with one that is interpreted as subjective, but instead adds a quality indicator to the objective measure that will help your organization become a better service provider. Additionally, managers still receive the objective, compliance based results they are accustomed to receiving.
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For more information or to view an on-line presentation 
