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| When you partner with Sinclair you have ONE source for multiple interactive measurement services for customer service, customer satisfaction, and employee satisfaction. |
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| Sinclair is a Different Customer Measurement Company |
At Sinclair we bring clarity and purpose to your organization's customer and employee measurement. We design measurement programs to meet each client's specific research objectives using cutting edge methodologies and the knowledge gained from over two decades of experience.
What really sets us apart is the added value our big-picture approach brings to your program. Whether you need one Sinclair measurement program or several, we help you leverage the power found in the relationships that can exist between your service and satisfaction metrics. However, being better and different requires more than experience, innovative methodologies and big-picture thinking.
We use advanced technologies and automated internal processes that enable us to manage large programs in stride and deliver more data for less cost than measurement programs of years past. The results for our clients are clear and meaningful metrics delivered in the most actionable form possible. |
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| What Sets Sinclair Customer Metrics Apart? |
| NetReports® - Sinclair’s customizable online reporting system. View all your customer service and customer satisfaction data in your own customized reporting web site available 24/7 and updated in real time. Printable reports, executive overviews, unit-level reports, action-triggers, trend tracking, multi-user controlled access, NetReports® has everything you need in a reporting system. |
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| DiMetric® Scoring - The latest in mystery shopping methodology. Sinclair's proprietary DiMetric® Scoring provides more service measurement information than conventional compliance based mystery shopping programs. DiMetric® scoring also distinguishes between service levels that just meet minimum requirements and those that excel. If your service scores have flat-lined or if your customer satisfaction scores are low and your customer service scores are high, this program is for you. |
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| 100% Service Guarantee - All shops are completed as promised or we do them over for free, period. |
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| 5-Step-QCSM Quality Control Process - Our success comes from more than providing a high level of service and state-of-the-art reporting. We consistently do a lot of things well; this includes controlling the quality of our data. We are proud to say our 5-step process helps keep errors down to <.02%. |
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StartRightSM - Our new client transition process makes starting a measurement program with Sinclair easy,
even if you are currently with a customer measurement provider.
Inquiry Response Board (IRBSM) - Sinclair’s online forum for questions and clarification that also serves as
a FAQ database.
Over Twenty-One Years of Experience - We have the depth of experience and expertise necessary to quickly design a measurement program that fits your organization's measurement goals perfectly and help you avoid costly mistakes before they happen.
Analysis and Ad Hoc Programs - Feel free to challenge us. Whether it is a correlation report or an unusual mystery shop program, our Ph.D. analyst and team will deliver insightful analysis and effective solutions that exceed your expectations. |
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For more information or to view an on-line presentation 
