NetReports® is Sinclair Customer Metrics proprietary reporting web application. The current version is the result of numerous previous versions dating back more than twenty years (our original Insight application was DOS based). Carrying forward and improving what worked well for clients and dropping what didn't, today's NetReports® is truly an effective change management tool. Learn More >
Built on the premise that measurement is a tool, one that can be used to improve the current status quo, NetReports® effectively serves up relevant insights to various levels of management throughout the organization and provides a concise path to improving the customer experience through the better management of team members.
NetReports® delivers customer service and customer satisfaction data in real-time available 24/7. Through your customized NetReports® web site, you have an array of intuitive tools your management team can use to access service and satisfaction key performance indicators quickly and easily. NetReports® allows users to customize content to meet individual needs. NetReports® is both visual and intuitive, allowing users to drill down to underlying support measures.
NetReports® delivers the power and flexibility to provide each user exactly what they need, from executive overviews to unit-level reports with sophisticated analytics and easy to use reporting tools. Top-level report summaries can be viewed in the customizable overview dashboard. The query and filter features allow users to quickly view any level of reporting detail down to individual store reports, shopper comments, customers' survey comments and even audio recordings for customer satisfaction programs using Interactive Voice Response (IVR). You have full control over your management personnel's access privileges, allowing them to view the assessment results most pertinent to their areas of responsibility. We compile, quality check, and transmit data online through Sinclair's secure servers within hours of data collection.
NetReports® provides your DiMetric® excellence scores together with your compliance scores conveniently, side by side, on your customized executive view dashboard.
Customized Employee Training
NetReports' e-Coach automatically delivers store-level training to locations performing below standards.
NR e-Coach delivers alerts through email and/or reports to managers and specific store employees that directs them to customized training modules.
Training is online and can be augmented with photos and video. Verification, status reports and tracking is provided to management for follow-up.
If you'd like to hear more about the services we can provide your company, please call to speak with one of our Measurement Consultants: (800) 600-3871 or email us: firstname.lastname@example.org