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Which areas of your customer service do your customers care about the most?
What does it take
to make your
customers loyal?
The best way to find out is through a Sinclair customer satisfaction program. |
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| Increase Customer Loyalty and Increase the Bottom Line |
Businesses are working harder than ever to earn their customers' loyalty. The most successful businesses have learned that highly satisfied customers are twice as loyal as merely satisfied customers. Every business wants to satisfy its customers, but are their customers satisfied to the extent that results in increased customer loyalty? How satisfied are your customers? What are the key drivers of your customers' satisfaction in your business? An ongoing customer satisfaction measurement program is the most cost effective way to find out.
Sinclair Customer Metrics can design, implement, and administer an effective customer satisfaction measurement program providing you with the key drivers of satisfaction and a fresh understanding of how your customers feel about their recent experience with your organization. Surveys can be deployed to target a particular event, promotion, or market segment.
Sinclair's Interactive Voice Response (IVR) and web-based surveys range from simple to complex using decision-tree processing, allowing the respondent to progress through a variable sequence of questions based on the responses given. Survey results are reported in real-time through your custom NetReports® reporting site. Sinclair's IVR and web-based surveys are cost effective methods for multi-unit organizations to measure customer satisfaction down to the unit level. Whether it is a one-time project or an ongoing program, we can help.
Web-Based Customer Satisfaction Surveys Top
Sinclair's web-based surveys enable your customers to complete a satisfaction survey through their computers at their convenience at any time. Survey responses are available through NetReports®; all reports are updated in real-time and available 24/7.
Telephone Customer Satisfaction Surveys - Interactive Voice Response (IVR) Top
Sinclair's IVR surveys enable your customers to complete a satisfaction survey by telephone at their convenience at any time. Sinclair's IVR surveys are designed so customers can use voice recognition to respond with simple narratives and / or a telephone key pad. Audio comments can be heard through NetReports® and all reports are updated in real-time and available 24/7.
Customer Feedback Telephone Interviews Top
Gain a better understanding of your customers, especially those who prefer to respond to a live person, with customer feedback telephone interviews. Sinclair's telephone interviews provide excellent completion rates, reliable responses, and the flexibility to choose between predetermined response options and custom designed open-ended questions that deliver more detailed responses. Sinclair call center specialists can contact your customers or any other target market and conduct a professional interview on their latest experience with your company or any other topic you request. Interviews are recorded and available for your review and analysis through NetReports®.
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Learn more about Sinclair's Customer Satisfaction Programs>> |
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For more information or to view an on-line presentation 
